Frequently Asked Questions (FAQ)

Q: Where can I find a list of courses?
A: You can find any course under the "Seminar & Course Schedule" menu item. Once the page loads you can browse for a course.

Q: Do you offer payment plans for my course tuition?
A: For some courses, yes. Courses valued over $200 will typically require 50% of the tuition due at the time of registration, and the balance is due 2 business days prior to the course. We must have a credit card (or debit card) on file so the balance of your tuition can automatically be billed. If a payment declines your registration will be cancelled and your space in the course will be released to another student. We require notice of cancellations, and any refunds due will be issued in accordance with the refund policy. Please Contact us for full details and to setup a payment plan.

Q: Do you discount your courses?
A: Our programs are already discounted when compared to other training centers. However, there may be times that we are able to apply grant/scholarship money towards your course tuition.  Grant programs may only be available on an annual basis and are more common in the summer months. Typically grant programs are reserved ONLY for new graduates of basic (RN) nursing programs (proof is required--and an application is required and terms do apply). Please Contact us for application, full terms, availability, and for more information.

Q: I cannot find a course on the Seminar and Course Schedule page.  What are my options?
A: You can setup a private course. To arrange a private course we typically require a minimum group size---dependent upon the distance from our main office. All we would need from you is the name of the course (or courses) your desire to be held at your location and the date & time. Please do not hesitate to Contact us to setup a private course: (732) 579-8690.

Q: I need a receipt.  Where can I find one?
A: You can log into to your account, view your course history,and print your receipt. OR feel free to Contact us.  We will gladly email you one.

Q: How long does a course last?
A: Each course varies with regards to its course duration. Coures are taught in accordance with course conduct guidelines. Unlike other training centers (hospitals), we limit our courses sizes and make every attempt to keep course enrollment for each class low. In addition, we will acquire additional instructors to create a smaller instructor to student ratio. We also purposefully have extra equipment. Creating smaller ratios in this manner often leads to more hands on time and sometimes a shorter course duration. Moreover, as competence/patient safety is our primary objective, we will afford extra time to any student that may need additional practice or hands-on time.

Q: How long is my course completion card valid?
A: An American Heart Association course completion card is typically valid for a period of 2 years from the date of issue. Once a card has expired there is absolutely no grace period granted. Be sure to renew your credentials BEFORE the date indicated on your card.

Q: How do I withdraw/cancel my course registration?
A:Simply, call (732) 579-8690, or click here to Contact us to cancel your course registration. Most courses have a refund policy in effect and require that you cancel within the given parameter of the refund policy.  If you are a "no show" to any course or seminar provided by CardiacEd, no refunds are provided under any circumstances.

Q: I’ve heard that you only issue non-AHA resuscitation credentials.  Is this true?
A: NO, this is not true. Prior to 2009, we did issue cards for multiple authorities (such as: AHA, Red Cross, and ASHI/HSI etc…); Since 1/1/2010, and due to changes in various Hospital’s Administration and State and Joint Commission regulations, we NOW ONLY offer and ISSUE credentials from the American Heart Association (AHA). For all BLS, ACLS or PALS programs your card will be an American Heart Association card.

Q: Who issues my course completion card?
A: Our main office in Hillsborough, NJ will issue your American Heart Association (AHA) course completion card/credential. If you take a course at our main office, your credential will be issued the same day, subject to availability, prior to your departure. If you are taking a course that is not held at our main office, your instructor will submit your paperwork to us for processing.  Course completion cards/credentials are not issued if any part of the course is incomplete.

Q: How long does it take to issue my card?
A: It is required we issue an AHA credential within 20 days of successful course completion. Although we will make every attempt to mail your credential within 2 weeks of the receipt and processing of your paperwork; cards can (and sometimes do) take up to 20 days for processing. Credentials are issued in accordance with availability and AHA guidelines. If you attend a course at our main office then your card will likely be issued the same day (if in stock).  If no cards are available, you are welcome to come to our office to pick it up upon their arrival.

Q: How many contact hours are offered for my AHA course?
A: Due to a national policy change, by the American Nurses Credentialing Center (ANCC), there are no longer contact hours for BLS, ACLS or PALS renewal courses. We can, however, issue you non-accredited "in-service" contact hours that you may use as continuing education credit. Please note that some certification bodies may require/limit the number of "in-service hours" allowd.  Be sure to check with your certification body on how you may apply unaccredited contact hours.

Q: I lost my card.  How can I get a replacement?
A: You may Contact us to order a new card. We will need to verify your address and collect a reissue fee. We may have a copy of your card that we will attempt to issue without charge. Please note, however, that there is no guarantee that we have retained a copy of your card.

Q: I never received my card.  How can I get a replacement?
A: You may Contact us to order a new card. We will need to verify your address and collect a reissue fee. We are not responsible for the post office not delivering your card. If we made a mistake in your address then we will reissue your card. However, in some cases you may need to come to our office to pick up your credential. In addition, we may have a copy of your card that we will attempt to issue without charge. Please note, however, there is no guarantee that we have retained a copy of your card.

Please click here to contact us if you have any questions that have not been addressed on this page.